Referral Agency Feedback

"North Tyneside Homes have referred cases to Bliss since April 2008. Housing Officers refer cases involving neighbour disputes which are mainly due to a clash of lifestyles. We have referred 79 cases in this with an outstanding success rate of 92%."

"We have received excellent feedback from the parties to the disputes and housing officers view Bliss in high regard. The mediators are highly trained and professional. Bliss responds to referrals promptly, usually the same day. Housing officers referring cases are kept informed of progress and receive a copy of the Mediation agreement."

"Bliss Mediation provides value for money and is an important part of our procedures aimed at resolving neighbour disputes."     

Colin Boxshall - Safer Estates Manager for North Tyneside Council  

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"Thanks for the quick service, Cheers."

Stephen Cooper - Safer Neighbourhoods Officer for Northumberland Council

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"Dear Bonnie, Lorraine & Graeme"

"I would like to thank all of you for sorting out the problems in ###### Court."

"You’ve all worked really hard & I think you have really made a difference to the residents of this street & helped me no end."

"Look forward to working with you again."

Hazel Wright - Enforcement Officer for Bernicia Group Ltd

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Counselling Feedback

"We regularly refer patients to Bliss Services for help with Anger Management problems. This is an increasing problem amongst our patient population and we are frequently asked by patients to make referrals. There is some evidence that brief CBT based therapy is useful in helping people find appropriate strategies for managing their anger. There is a gap in the provision locally for people with specific anger management issues who would not be appropriate for group therapy. We have had positive feedback from patients who have used the service at Bliss."

Feedback from Dr. E. Watson of Seaton Park Medical Group

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"The counselling sessions have been very helpful in respect to my misuse and also helping me to cope and deal with problems of anxiety. Every session I have attended has helped me greatly as the feeling of pressure has been lifted after my counselling. The sessions and service has changed me as a person and helped the problems I face day to day. I have gained enough confidence to return to the working environment."

Feedback from a Mr C. Curry

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"I learnt that you can’t die from a panic attack. I liked how easy it is to talk without getting judged. I really enjoyed talking freely.☺"

Feedback from a Counselling Client

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"My Anxiety doesn't control me any more I control it. I have learnt to put unhelpful thoughts into perspective for example when I have an unhelpful thought I weigh the situation up and think of both sides. It isn't just black and white anymore and this has helped a lot."

Feedback from a Counselling Client

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"Attending Bliss has been very helpful - It has shown me how to cope with issues relating to my marriage and my husbands daughter and grand daughter. My Counsellor (Andy) has been more than helpful to me during my 8 weekly sessions. He has allowed me to air my views and has helped to guide me along a more peaceful and serene path. I think my sessions have been very beneficial thanks to Andy. Bliss has given me renewed confidence to think of voluntary work."

Feedback from Mrs G.M. Davis

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"I have got out of counselling how to challenge my thoughts when I get angry and getting my children off the register and learnt to think of the consequences of my actions and to stay out of trouble."

Feedback from a Counselling Client

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"Felt a rapport with Andy, easy to talk to and encourages feelings and honesty. I was a little sceptical of therapy and approach, I now feel that I have learned ways to explain and modify my behaviour. The approach taken was excellent, I felt at ease with the concepts discussed and they way in which they have been explained. I now feel in more control of my confidence and mood."

Feedback from a Counselling Client

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"Enjoyed working with Andy he has made me consider what influences my behaviour and what triggers my stress. I can now assess this for myself and have began to adjust my thoughts and actions to help manage my stress, anxieties and anger more effectively."

Feedback from a Counselling Client

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"I feel I have benefited greatly from my C.B.T as it has taught me ways to deal with my reactions and behaviours towards certain situations or individuals, with which I struggled with previously."

"It has allowed me to change my thought process and analyse possible outcomes before they happen."

Feedback from a Counselling Client

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The course has been excellent for me, I have a clear view of my old core beliefs and how they came about, I now understand why they are better for me, the best thing is, now I have a good understanding of thinking styles and most importantly I can use these to challenge my thoughts what ever the situation, this has helped me massively, Andy is very easy to talk to and very good at helping to understand why I think and act the way I did! Overall I think Andy and the course has changed the way I think and act for the better, and because of this I have a lot more control and a much better outlook of the world and the future, I would not hesitate to recommend Andy to anyone.

Feedback from a Counselling Client

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"Andy has helped me to sort my thoughts which has helped me to feel better about myself and not feel so down all the time. I have learned different ways to challenge my thoughts, moods and also my depression. I am much happier not that my moods are more positive, I even got a job."

Feedback from a Counselling Client

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"I have learnt more about myself since having Counselling. Andy encouraged me to think about my feelings and thoughts, how to take control of them, and how to use them to make me a stronger and better person. My anger was with myself but now I have learnt to love myself for who I am. Black Dog is gone! Thanks Andy."

Feedback from a Counselling Client

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Mediation Feedback

"My wife and I would like to place on record our thanks for the time and effort that Andrea & Jonathan expended during their time with us on Monday 5th October 2009 and in the following weeks.

Feedback from a Mediation Client

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"We wish to thank you most sincerely for your recent help and intervention regarding anti-social behaviour at my address. Things have much improved and we trust this will remain the case."

Feedback from a Mediation Client

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"I would like to take this opportunity to thank you for taking the time to go through my concerns from my previous letter and updating the agreement accordingly."

"With thanks for you help and time."

Feedback from a Mediation Client

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"Thank you for your highly professional service; I could not have done this without your support."

Feedback from Ms J. Duffy

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"May I take this opportunity to thank you for all your hard work in supporting me with my employment issue. Everything worked out well for both myself and my employer."

Feedback from M. Lancaster

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Family Mediation Feedback

Alan & Leanne Aspin

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Sports Skills Feedback

"To Paul, Michael & Team, Many thanks for all your hard work this term - it has been a great success. Everyone's had a lot of fun and will hopefully put the skills you've taught them into practice. The trophies and certificates will be given out in assembly."

Seaton Sluice County Middle School - Sports Skills Project

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"I can't tell you how much the children have looked forward to and enjoyed their Thursday sessions with your coaches - every single child has benefited from their visits. As we have such a small number in the school - 55 - Paul kindly agreed to have them split into 3 groups over a morning. Within each group they had a wide range of abilities which they catered for effortlessly. Their brief was to target the lesser able and with them they certainly worked their magic, resulting in greater confidence, more involvement and increased respect from their peers - I wish you could have seen their beaming smiles." "Each coach has been extremely professional and engaged warmly with staff and children alike. Paul even took the time to give our reception teacher some coaching tips. We are so sad that they will no be able to continue delivering this most valuable initiative in their own special way." "Please pass on our thanks and best wishes for their future."

Penny Elliott - Whalton C. E. Aided First School

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Bliss would like to thank any clients and colleagues who have submitted feedback for us to use on our website.

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